Privacy Policy

Last updated: 27/11/2024

This Privacy Policy describes how Sovereign Business (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sovereign-interiors.com (“the Site”) or otherwise communicate with us regarding the Site (collectively, “the Services”). For purposes of this Privacy Policy, “you” and “your” refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational needs. Updated versions will be posted on the Site, along with the revised “Last updated” date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as outlined below. The specific types of information collected depend on your interaction with us and the Site. We use this information to communicate with you, improve the Services, fulfil legal obligations, and protect the Site.

What Personal Information We Collect

Information We Collect Directly from You

Information you submit through the Site may include:

• Contact Details: Name, address, phone number, and email.
• Order Information: Billing/shipping address, payment confirmation, and order details.
• Account Information: Username, password, and security questions.
• Customer Support: Information you provide in messages or requests.

Information We Collect Automatically

We automatically collect certain information when you use the Site (“Usage Data”). This includes:

• Device and browser information.
• Network connection details and IP address.
• Interaction data via cookies or other tracking technologies.

Information from Third Parties

We may collect information from:

• Service Providers: Hosting, payment, and delivery partners.
• Advertising Partners: Data used for marketing or analytics purposes.
  Information collected by third parties will be treated according to this Privacy Policy.

How We Use Your Personal Information

• To Provide the Services: Processing orders, managing accounts, arranging shipping, and handling returns.
• For Marketing: Sending promotional communications and tailored advertising.
• For Security: Preventing fraud, unauthorised access, or other malicious activity.
• To Improve the Services: Enhancing functionality and providing customer support.

Cookies

Our Site uses cookies and similar technologies to:

• Provide and improve the Site’s functionality.
• Analyse usage patterns and user behaviour.
• Tailor advertising to your preferences.

You can control cookies through your browser settings, though disabling cookies may impact the Site’s functionality.

How We Disclose Your Personal Information

We may share personal information in the following circumstances:

• With Service Providers: Vendors supporting our Site (e.g., hosting, payment, shipping).
• With Business Partners: For marketing or joint promotions.
• As Required by Law: To comply with legal obligations or respond to lawful requests.

We do not sell personal information.

Retention of Information

We retain your personal information as long as necessary for:

• Providing the Services.
• Legal compliance.
• Resolving disputes.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request details about the information we hold about you.
• Correction: Update inaccuracies in your data.
• Deletion: Request deletion of your data (subject to applicable laws).
• Restriction: Limit how we process your data.
• Objection: Opt out of certain data uses.
• Withdrawal of Consent: Where applicable, withdraw consent for specific data processing.

You can exercise these rights by contacting us at sales@sovereign-office.com.

Third-Party Websites and Links

The Site may link to external websites. We are not responsible for their content or privacy practices. Review their policies before sharing information.

Children’s Data

The Site is not intended for use by children. If you believe we have collected information from a child, please contact us at sales@sovereign-office.com.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

• Email: sales@sovereign-office.com

For the purposes of applicable data protection laws, we are the data controller of your personal information.